akongPrivacy Policy

This page describes what we collect when you use akong and how we keep that data protected. We at akong collect personal information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. Your data is encrypted, stored securely, and never sold to third parties.

When you register an account on akong, we collect your email, name, date of birth, and address. During identity verification, we request a valid ID and proof of address. Payment information—your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details—is processed by our payment partners and not stored on our servers. We also log your account activity: login times, wagers placed, game outcomes, and withdrawals.

We use this information to operate our platform, prevent fraud, and comply with anti-money-laundering regulations. We do not share your data with third parties except where required by law or to process your payments. This policy outlines your rights and our obligations.

What Data We Collect on akong

We at akong collect the following information when you register and use our platform:

• Account information: email address, full name, date of birth, phone number, and residential address.
• Identity verification documents: a copy of your valid ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement).
• Payment information: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We do not store your full payment credentials; our payment partners handle that securely.
• Activity logs: login times, IP addresses, device information, wagers placed, game outcomes, deposits, and withdrawals.
• Communication records: emails and chat messages you send to our support team.

We collect this information to verify your identity, process your transactions, prevent fraud, and comply with anti-money-laundering and know-your-customer (KYC) regulations. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data

We at akong use your personal information for the following purposes:

• Account verification: We verify your identity before processing your first deposit or withdrawal. This is mandatory under local gaming regulations.
• Payment processing: We share your payment information with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
• Fraud prevention: We monitor account activity for suspicious patterns, such as multiple failed login attempts or unusual withdrawal requests.
• Regulatory compliance: We maintain records of your account activity to comply with anti-money-laundering and gaming regulations in our operating jurisdictions.
• Customer support: We use your contact information to respond to your inquiries and resolve disputes.
• Platform improvement: We analyse aggregated, anonymised data to improve our platform's performance and user experience.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.

We at akong believe your privacy is fundamental. Your data is yours; we are custodians, not owners.

Third-Party Processors and Data Transfers

We at akong work with third-party service providers to operate our platform. These include payment processors, hosting providers, and support software vendors. We share only the minimum data necessary for them to perform their functions. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Our servers may be located outside your jurisdiction. By using akong, you consent to your data being transferred to and processed in these locations. We maintain the same security and privacy standards regardless of server location.

Your Rights and Data Retention

We at akong respect your rights under applicable data protection laws. You have the right to:

• 1
  Access your dataRight

  You can request a copy of all personal data we hold about you. Contact our support team to submit a data access request.

• 2
  Correct inaccurate dataRight

  If your personal information is incorrect, you can request that we update it. Log into your akong account and edit your profile, or contact support.

• 3
  Delete your accountRight

  You can request account deletion. We will remove your personal data, though we may retain transaction records as required by law.

• 4
  Opt out of communicationsRight

  You can unsubscribe from promotional emails at any time. We will continue to send transactional emails (deposit confirmations, withdrawal status) as required.

Data Retention and Cookies

We at akong retain your personal data for as long as your account is active. After account closure, we retain transaction records for seven years to comply with anti-money-laundering regulations. We delete other personal data within 30 days of account closure, unless we are required by law to retain it longer.

Our platform uses cookies to remember your login session and preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect your ability to use akong. We do not use cookies for tracking or advertising purposes.

Contact and Policy Updates

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via live chat, email, or phone during business hours. We are available to assist players in Jakarta, Surabaya, Bandung, Medan, and Semarang, as well as other supported jurisdictions.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of akong after an update constitutes acceptance of the new policy.

This privacy policy was last updated and is effective immediately. We are committed to protecting your data and respecting your privacy rights.

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